Supply Plan and After-Sales Service Commitment
1. Delivery Timeline
To ensure that customers receive their required products in a timely and efficient manner, we have developed a detailed delivery timeline. From the moment we receive an order, we promise to confirm order details and begin shipping preparations within 24 hours. Based on product inventory and specific customer needs, we have established the following delivery schedule:
Regular Stock Products: We will prepare and ship within 5 business days of order confirmation.
Customized or Special Request Products: We will thoroughly communicate with customers and clearly define the production lead time, typically no longer than 20 business days. We will provide real-time updates on production progress to ensure customers are kept informed.
Urgent Orders: We offer expedited service options, prioritizing production and logistics based on specific circumstances, striving to meet urgent customer needs in the shortest possible time.
2. Product Quality Assurance
We understand that product quality is the foundation of our business. Therefore, from raw material procurement to production and processing to finished product inspection, we adhere to strict quality control standards at every stage. All materials comply with national and industry standards, and we promise:
Providing defect-free, performance-compliant products.
Each batch of products comes with a certificate of conformity and necessary quality inspection reports.
We implement quality tracking for all sold products to promptly identify and resolve any issues.
3. Logistics and Transportation Solutions
To ensure safe and timely delivery of our products, we have established long-term partnerships with reputable logistics companies and offer a variety of logistics and transportation options:
Standard Express: Suitable for small and lightweight products, offering nationwide delivery within 3-5 days.
Dedicated Line Logistics: For bulk shipments or products of special dimensions, we provide direct delivery, reducing transfer times and ensuring cargo safety.
Customized Transportation: We offer personalized transportation solutions tailored to specific customer requirements, such as designated delivery times and specialized packaging.
4. Pricing Policy
To thank our customers for their support and trust, we regularly offer preferential pricing policies, including but not limited to:
Bulk Purchase Discounts: Tiered discounts based on purchase quantity.
Long-term Partnership Offer: Sign long-term partnership agreements with frequent orderers to enjoy more favorable pricing.
5. After-Sales Response Time
We value every customer's feedback and are committed to providing responsive after-sales service. Specific response times are as follows:
Inquiry Response: During business days, all online inquiries will be responded to within 1 hour.
Feedback Handling: Upon receiving customer feedback, we will initiate an investigation within 5 hours and provide a solution as soon as possible.
Emergency Cases: For urgent issues affecting customer service, we will respond immediately and dispatch technicians on-site to resolve them if necessary.
6. After-Sales Service Commitment
Returns and Exchanges for Quality Issues: We provide comprehensive after-sales service for all products we sell. If a defective product is discovered upon receipt, the customer can request an inspection. We can provide a partial refund or restock the product. In the event of large-scale damage, the customer may refuse to accept the product.
Return and Exchange Process: We streamline the return and exchange process to ensure a quick return and exchange process.
7. Customer Satisfaction Survey
We highly value customer satisfaction and regularly conduct customer satisfaction surveys to gather customer feedback and continuously optimize our services. Survey content includes, but is not limited to:
Product quality evaluation
Delivery speed and service attitude
After-sales service satisfaction
Views on pricing policies
Through various channels, such as questionnaires and telephone follow-up, we promptly summarize and analyze data, formulate improvement measures based on identified issues, and continuously enhance service quality and customer experience.
In summary, our supply solutions and after-sales service commitments are designed to provide customers with a comprehensive, efficient, and satisfying service experience. We look forward to establishing long-term, stable partnerships with each of our customers and creating a mutually beneficial future.